Refund policy

Return, Refund and Exchange Policy

Last updated: 20 October 2026

At [Your Store Name], we want you to be satisfied with your purchase. This policy explains how returns, refunds, exchanges and cancellations are handled for orders delivered within India.

1. Return Eligibility

You may request a return within 7 days of delivery, provided the product is eligible and meets the following conditions:

  • The product is unused, unworn and unwashed.

  • The product is returned in its original condition, with tags, packaging, accessories and any included items.

  • Proof of purchase or your order number is provided.

  • The return request is submitted within the applicable return period.

Products such as clothing may be tried on for size or fit, but must not show signs of wear, washing, damage or use.

Certain products may be excluded from change-of-mind returns for hygiene, safety or other legitimate reasons. Any such exclusions will be clearly disclosed on the relevant product page. These exclusions do not affect applicable consumer rights relating to defective, incorrect, damaged or misrepresented products.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect or materially different product from the one described on our website, please contact us as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or an unboxing video, where available, to help us assess the issue.

We will review your request and arrange an appropriate remedy, which may include a replacement, exchange or refund, as applicable.

For approved claims involving damaged, defective or incorrectly supplied products, we will cover the applicable return shipping cost.

A missing unboxing video will not automatically disqualify an otherwise valid claim.

3. Products Not Eligible for Change-of-Mind Returns

Change-of-mind returns may not be accepted for:

  • Products specifically identified as non-returnable on their product pages.

  • Personalised or customised products.

  • Products that have been used, washed, damaged or altered after delivery.

  • Products missing essential components, tags or original packaging, where these are required for a valid return.

These exclusions do not prevent remedies required under applicable consumer protection laws.

4. How to Request a Return

To request a return:

  1. Contact us at [Your Support Email] or [Your WhatsApp Number].

  2. Include your order number, product name and reason for the return.

  3. Wait for our return instructions and approval.

  4. Pack the item securely and send it using the approved return method.

  5. Once the returned product is received and inspected, we will notify you of the outcome.

Please do not send products to the supplier's address unless we have specifically instructed you to do so.

5. Refund Policy

Once an eligible returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be processed within 5–10 business days after approval, subject to applicable legal requirements and payment-provider processing times.

  • Prepaid orders: Refunds will generally be issued to the original payment method.

  • Cash on Delivery (COD) orders: You may be asked to provide valid bank account or other supported payment details to receive the refund.

  • Partial refunds: Where legally permissible and agreed or applicable under the published policy, refunds may be limited to the eligible returned items.

Any mandatory refunds or remedies required by applicable law will be honoured.

6. Return Shipping Charges

  • Damaged, defective, incorrect or materially misdescribed products: We will bear the applicable return shipping costs.

  • Change-of-mind returns: The customer may be responsible for return shipping costs, where this is disclosed in advance and permitted by law.

  • Supplier or courier errors: We will coordinate with the supplier or courier to resolve the issue.

No undisclosed return or handling charges will be imposed.

7. Exchanges

Exchanges are subject to product availability.

If you need a different size, colour or variant, contact our support team within the applicable return period. We will confirm whether an exchange is possible or whether a return and new order is more appropriate.

If the requested replacement is unavailable, we will discuss an appropriate alternative or refund, as applicable.

8. Order Cancellations

You may request cancellation before your order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible. However, your applicable return, refund and consumer rights will continue to apply.

If an order is cancelled after payment has been collected, any refund due will be processed using the applicable refund procedure.

9. Shipping Delays, Lost Orders and Failed Deliveries

If your order is delayed, lost in transit or delivered to the wrong address, please contact our support team.

We will coordinate with the shipping provider and supplier to investigate and resolve the issue. Appropriate remedies will be provided in accordance with the circumstances and applicable law.

If a COD order is returned to the seller because delivery could not be completed, we may contact you to arrange a new delivery. Any additional delivery charges will be communicated before they are incurred.

10. Refund Processing Time

After a refund is approved, the time taken for the amount to appear in your account may vary depending on your bank, payment gateway or payment provider.

If the refund has not arrived within the communicated timeframe, please contact us with your order number.

11. Contact Us

For return, refund, exchange or cancellation requests, please contact:

Store Name: [Your Store Name]
Email: [Your Support Email]
Phone / WhatsApp: [Your Contact Number]
Business Address: [Your Business Address]
Customer Support Hours: [Your Support Hours]

We aim to respond to customer queries as promptly as possible.

12. Policy Updates and Consumer Rights

We may update this policy from time to time. The applicable policy will be made available on our website.

Nothing in this policy is intended to exclude or limit any consumer right or remedy that cannot lawfully be excluded or limited under applicable Indian law.